Frequently Asked Questions
Everything you need to know about your vaping experience
How long does shipping take for my vape pen order?
Standard shipping typically takes 3-5 business days within the continental United States. We also offer expedited shipping options at checkout for those who need their devices sooner.
Are your products covered by a warranty?
Yes, all our electronic vape pens and hardware come with a 6-month limited manufacturer warranty that covers defects in materials and workmanship.
What is your return policy for electronic devices?
We offer a 30-day return policy for unused and unopened products in their original packaging. For hygiene reasons, we cannot accept returns on used tanks, coils, or e-liquids.
How do I know if my vape pen is authentic?
Every product we sell includes a unique authenticity scratch-off code on the packaging. You can verify this code directly on the manufacturer's official website to ensure you have a genuine device.
Do I need to charge my device before the first use?
While most devices arrive with a partial charge, we recommend charging your vape pen to 100% before the first use to calibrate the battery and ensure maximum longevity.
Is an adult signature required for delivery?
In compliance with federal regulations regarding the sale of electronic nicotine delivery systems, an adult signature and ID verification are required upon delivery for all orders.